Conversational AI
AI can support great conversations across all your channels, leveraging the latest breakthroughs to build quality chatbots and voicebots.
Unlock benefits such as 24/7 availability, cost reductions, time savings and the generation of valuable data insights from your conversations with users, enabling you to achieve business optimisation and improved knowledge management.
We are here to assist you in harnessing the power of conversational AI.
Conversational AI (CAI) is a capability that can understand the intention of customers – across all channels.
Channel conversion
This enables CAI to support self-service and automate low-value conversations. CAI introduces fully automated channels such as voicebots and chatbots, thereby increasing availability while decreasing costs.
More than just “a chatbot”
CAI capabilities can provide support across multiple channels but are often limited to just meaning “a chatbot”. The key is to leverage your underlying language models across channels to optimise value. A chatbot is just one manifestation of the underlying capability.
Efficient resource utilisation
Deploy your best resources – your advisors and agents – in high-value conversations. Integrated channel handover ensures that you do not leave sales or sensitive interactions to automated dialogues. Use CAI internally to support onboarding and reduce internal time spent on searching for information or asking a colleague for help.
Existing knowledge bases can be enhanced by an AI chatbot so the user (internal agents or case officers) gets a fast, dynamic tool for finding answers.
Our AI chatbot is tailored to enhance your workflow. It improves onboarding and increases employee productivity and time-to-productivity for new employees.
Deploy your best resources – human advisors and agents – for high-value conversations while using a fully automated chatbot to handle simple conversations.
Rest assured, our integrated channel handover feature ensures that sales and sensitive interactions are still routed to a human specialist.
Traditional IVRs are ineffective for customers and companies, often resulting in many internal call transfers.
Use AI for a voice-controlled first point of contact to improve the customer experience and reduce costs.
How well is your chatbot or voicebot performing? How can you improve it most effectively?
Through a health check, we benchmark your solution against peers, identify potential areas for improvement and ensure best practice in conversational AI going forward.
Finding the right platform that aligns with existing internal systems, customer needs, business requirements, language capabilities and future strategy can be challenging.
We help you balance these specific needs and select the best platforms on the market.
When creating a conversational AI solution, we provide a detailed delivery and operating model. This model defines all essential steps, procedures, checklists and best practices required for ongoing maintenance.
We help you take your use of this new technology to the next level.
Empower your team with training in conversation design, conversation analysis, AI training and CAI optimisation.
We help you establish a centre of excellence and train your internal team to develop, maintain and optimise chat and voice solutions.
Many companies have extensive internal knowledge databases stored in systems like SharePoint or even email servers. But getting an overview can be incredibly difficult, especially for new employees, resulting in long, frustrating and complex onboarding processes.
Using these knowledge bases, it is possible to augment a generative AI chatbot with a company-specific context without retraining. By leveraging common search technologies and advanced prompt engineering, we are able to infuse a company context at query time during conversations with users.
Using the system, users can ask open-ended natural language questions. The system is then able to ask the knowledge database and instantly contextualise the answer within the company-specific environment.
This will provide a significantly improved onboarding experience, dramatically increasing employee productivity as well as time-to-productivity for new employees.
Contact
Info@thetechcollective.eu