AI can support great conversations across all your channels, leveraging the latest breakthroughs to build quality chatbots and voicebots.
Unlock benefits such as 24/7 availability, cost reductions, time savings and the generation of valuable data insights from your conversations with users, enabling you to achieve business optimisation and improved knowledge management.
We are here to assist you in harnessing the power of conversational AI.
How Conversational AI adds value
Channel conversion
This enables CAI to support self-service and automate low-value conversations. CAI introduces fully automated channels such as voicebots and chatbots, thereby increasing availability while decreasing costs.
More than just “a chatbot”
CAI capabilities can provide support across multiple channels but are often limited to just meaning “a chatbot”. The key is to leverage your underlying language models across channels to optimise value. A chatbot is just one manifestation of the underlying capability.
Efficient resource utilisation
Deploy your best resources – your advisors and agents – in high-value conversations. Integrated channel handover ensures that you do not leave sales or sensitive interactions to automated dialogues. Use CAI internally to support onboarding and reduce internal time spent on searching for information or asking a colleague for help.
How we help
Internal chatbot for knowledge management
Existing knowledge bases can be enhanced by an AI assistant powered by generative AI, so the user (internal agents or case workers) gets a fast, dynamic tool for finding answers. It improves onboarding and increases employee productivity, as well as time-to-productivity for new employees.
External customer facing chatbot
Deploy your best resources – human advisors and agents – in the high-value conversations, while using a fully automated AI assistant to take care of more simple conversations. Integrated channel handover ensures sales or sensitive interactions are still routed to a human specialist.
Voicebot / Smart IVR
Traditional IVRs are ineffective – both for the customers and the companies, typically resulting in a significant number of internal call transfers. Use AI for a voice-controlled first point of contact – improving the customer experience and saving costs.
Expert review for conversational AI solutions
How well is your chat- or voicebot performing? How can you improve it most effectively? With an expert review we benchmark your solution against peers, identify potential improvements, upskill your team and secure Conversational AI best practice going forward.
Vendor selection and strategy
Finding the right platform to match existing internal systems, customer needs, business needs, language capabilities and future strategy can be tricky. We help our clients balance the specific needs to the best platforms on the market.
Delivery and operating model for AI assistants
Creating a conversational AI or generative AI solution, we also provide a detailed delivery- and operating model, which defines all essential steps, procedures, checklists, and best practices for the ongoing maintenance. Take your operations of this new technology to the next level.
Training in conversational AI disciplines
To enable your success, we can help establish a Centre of Excellence and train your internal team to develop, maintain and optimize chat- and voice solutions. Training in conversation design, conversation analysis, AI training and CAI optimization.
Generative chatbots as internal knowledge bases
Many companies have extensive internal knowledge databases stored in systems like SharePoint or even email servers. But getting an overview can be incredibly difficult, especially for new employees, resulting in long, frustrating and complex onboarding processes. Using these knowledge bases, it is possible to augment a generative AI chatbot with a company-specific context without retraining. By leveraging common search technologies and advanced prompt engineering, we are able to infuse a company context at query time during conversations with users. Using the system, users can ask open-ended natural language questions. The system is then able to ask the knowledge database and instantly contextualise the answer within the company-specific environment. This will provide a significantly improved onboarding experience, dramatically increasing employee productivity as well as time-to-productivity for new employees.