Creating a conversational AI or generative AI solution, we also provide a detailed delivery- and operating model, which defines all essential steps, procedures, checklists, and best practices for the ongoing maintenance. Take your operations of this new technology to the next level.

To enable your success, we can help establish a Centre of Excellence and train your internal team to develop, maintain and optimize chat- and voice solutions. Training in conversation design, conversation analysis, AI training and CAI optimization.

Existing knowledge bases can be enhanced by an AI assistant powered by generative AI, so the user (internal agents or case workers) gets a fast, dynamic tool for finding answers. It improves onboarding and increases employee productivity, as well as time-to-productivity for new employees.

Deploy your best resources – human advisors and agents – in the high-value conversations, while using a fully automated AI assistant to take care of more simple conversations. Integrated channel handover ensures sales or sensitive interactions are still routed to a human specialist.